Refund policy
PARTSPATH RETURN AND REFUND POLICY
We want you to be satisfied with your purchase from PARTSPATH. Please review this policy carefully before ordering, especially when purchasing vehicle-specific parts.
RETURNS
We accept eligible returns within 30 days of delivery.
To qualify for a return, the item must be unused, uninstalled, undamaged, and returned in the same condition in which it was received, including its original packaging, labels, accessories, and documentation.
To request a return, contact us at jadsaid04@gmail.com with your order number and reason for the return. Please do not send an item back until your return request has been approved.
VEHICLE FITMENT
Customers are responsible for confirming that a part is compatible with their vehicle before ordering. Please carefully check the vehicle year, make, model, trim, engine, part number, dimensions, and any other compatibility information shown on the product page.
If you are unsure whether a part fits your vehicle, please contact us before placing your order.
Unless required by applicable law, parts that have been installed, modified, painted, cut, programmed, damaged during installation, or otherwise altered may not be eligible for return.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order when it arrives.
If your item arrives damaged or defective, or if you receive the wrong item, contact us as soon as possible at jadsaid04@gmail.com.
Please include your order number and clear photographs of the item, packaging, and any visible damage or issue so we can evaluate the problem and provide an appropriate solution.
NON-RETURNABLE ITEMS
Certain items may not be eligible for return, including:
• Installed, used, modified, painted, programmed, or damaged automotive parts
• Custom-made or special-order products
• Electrical or electronic components that have been installed or used, where permitted by applicable law
• Products missing original packaging, components, labels, or documentation
• Gift cards
• Clearance or final-sale items when clearly identified as final sale before purchase
These exclusions do not limit any rights you may have under applicable consumer protection law.
RETURN SHIPPING
If a return is due to our error, such as receiving an incorrect, defective, or damaged product, PARTSPATH will provide instructions regarding return shipping.
For other approved returns, including orders made in error or where the customer no longer wants the item, the customer is responsible for return shipping costs unless otherwise required by law.
Original shipping charges are generally non-refundable unless the return results from our error or applicable law requires otherwise.
REFUNDS
Once we receive and inspect your approved return, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method. Your bank or credit card provider may require additional time to process and post the refund.
If more than 10 business days have passed after we confirm that your refund was issued, please contact us at jadsaid04@gmail.com.
CANCELLATIONS
If you need to cancel or change an order, contact us as soon as possible at jadsaid04@gmail.com.
We cannot guarantee that an order can be cancelled or changed after it has been processed or shipped.
EXCHANGES
If you need a different part, please contact us. Where appropriate, we may ask you to return the original eligible item and place a new order for the correct product.
CONTACT US
For questions regarding returns or refunds, contact:
PARTSPATH
Email: jadsaid04@gmail.com
This policy does not limit any mandatory rights or remedies available to consumers under applicable Canadian or provincial consumer protection laws.